Contact us

General information

A-Z index

Commonly searched terms and programs.

Access to Information and Privacy

Request information under the Access to Information Act or the Privacy Act.

Appeals

Have the CBSA review one of our assessments or decisions.

Frequently Asked Questions

Commonly asked questions about our services and programs.

GCdirectory

Contact information for federal public servants.

Media Room

Contact information for media relations, and national and regional spokespersons.

Compliments, comments and complaints

Compliments, comments and complaints

Use this form to:

  • express a concern
  • provide praise for a job well done
  • bring a specific incident to our attention for possible investigation

Report illegal activity

Border Watch

Contact us using our Border Watch toll-free line if you have information about suspicious cross-border activity.

Wanted by the CBSA

Help us locate individuals "Wanted by the CBSA."

Criminal Investigations

Report suspected cases of evasion, smuggling, fraud and other offences against laws we enforce.

Useful links

Other government departments and agencies

We work with a variety of partners and stakeholders to fulfill our mandate. For more information on the programs and services they provide, contact:

Contact us

Contact the CBSA

We will only respond to enquiries about our programs and services.

  •  Email our general contact email.
  •  Telephone our Border Information Service.
  •  In person at our offices.
  •  Mailing address:
    • Canada Border Services Agency
      Ottawa, ON
      Canada
      K1A 0L8

Note

We will not process emails:

  • dealing with specific personal or business cases
  • containing attachments
  • containing foul or abusive language
  • containing third party requests

Asylum claimants' passports and travel/identity documents

The CBSA holds the passports and travel/identity documents of asylum claimants in accordance with the Immigration and Refugee Protection Act and retains them until the Immigration and Refugee Board of Canada makes a determination on the claim.

The CBSA cannot share any personal information on these individuals or their belongings.

At the Saint-Bernard-de-Lacolle, QC port of entry, the Canadian Red Cross will offer phones to asylum seekers to help them contact their families.

Mail processing delays

The CBSA is experiencing unprecedented volumes of mail arriving in Canada. The CBSA and Canada Post are working diligently to process your item and appreciate your patience. 

Contact Canada Post to track your item.

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